Thursday, September 23, 2010

"Cockroaches door", HP will lose?

've Been looking for this year's 3? 15 show exactly what will be exposed. There is no novelty, no expectations, just wanted to see our lives and what appeared worthy of our attention and to avoid damage.

This year's 3.15 nights, first LCD TV's main component count let me know the fact that the word paper games, not just our company's good, because we see many Japanese Korean system manufacturers know how to justify themselves. Daoshi good news is, we made the TV manufacturers to a handful of people proud.

Of course, more concerned about the quality or HP. The earlier the Internet has provoked much discussion, also see a lot of related presentations. But see Hewlett-Packard at the party's interpretation of the relevant staff, I could not help smiling.

"Cockroaches door", and John who is powerful. Dignified HP ah, can not find a better reason is it?

HP Customer Experience Management Commissioner Yuan Ming in an interview, the reasons for the failure of the HP notebook and made its own interpretation of: Chinese student dormitories terrorist cockroaches too. Really horrible, and John were the ages of famous again.

Time and time again, journalists in HP's customer support center so that we can see that the relevant personnel forward vigorously. "HP laptop does not have any quality problems." Yuan Ming commissioner even said HP's consumer notebook notebook failure and the use of the environment of the College Students Donate Sperm. "None of us can not be resolved, is the student hostels cockroaches, it is very terrible." Terrorist, really horrible, which is HP's attitude?

As we all know, China has grown into the world of many of the first consumer. HP is the world's largest PC manufacturers and brands. But in the face of customer complaints when the HP brand reputation do not know gone? HP pledge gone?

Just this exposure, do not know what HP will lose? At least the brand reputation in the Chinese market will be greatly reduced. This is how many ads are difficult to recover losses. When a company loses the people's time, then the company's growth will continue? Will be recognized and sought after consumer do? Consumers would be willing to trust this brand? HP do not know that people who may be the world it?

Product problems are not terrible, terrible is shirking and shirking its responsibilities, the responsibilities they should be forgotten. Well, ignoring the user, but also inevitably been cast aside and abandoned customers. Water the boat can also overturn it.

Prior to that, notebooks for some problems, Hewlett-Packard in November 2007 issued a "limited warranty service enhancement program" in February 2008 the scheme has been extended. The plan promises to provide users with product standards from the beginning effective date of warranty of 24 months warranty. This is HP's attitude.

Many users in the main components of the maintenance period to three packs of two or more, HP Care Pack Services only to repair, refused to replace the new machine. March 15, the face of the Chinese consumer complaints to its notebook computers, HP has finally taken action once again, declared the affected customers extended warranty services, and to consider the board has paid for the mailing and maintenance costs of the user pay subsidies.

For this approach, CCTV reported that the number is still repairing faults, is in accordance with the provisions for the user to replace three bags of new machines, HP does not do any indication, the other main components of the model HP notebook after maintenance and replacement within the warranty period after, or in accordance with the provisions of the Hewlett-Packard, the warranty period is only three months.

As the world's largest PC maker, a long-term cultivation in the Chinese market, multinational corporations, a good PC company in the world's fourth-largest PC market, so the face of consumer complaints and questions, HP does make the crisis public relations people can not compliment. The neglect of this market, and ultimately will make Hewlett-Packard from the bag.

If the HP people lose trust in the brand, then HP will be a huge loss of potential infinite market, HP's consolidation of the world's first PC also increased sharply the pressure on the throne. When Lenovo, Dell, Acer, HP, mistakes are eyeing the time, HP just to the competitors a chance. HP, this will be how to survive?

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Thursday, September 16, 2010

JMP statistical quality training to build high-end beats China

United States appears to have the severity of the financial crisis to be added, following the Bear Stearns, Lehman Brothers have collapsed after the two financial giants, General Motors, Ford, Chrysler Big Three auto makers also verge of bankruptcy. Financial crisis has begun to areas around the world plunged the spread of the real economy, some examples of small businesses have to stop production or close down one after another instance of strong corporate belt tightening, in order for winter, some enterprises began to focus on long-term intensive repair internal strength, recharge your batteries, and strive to improve the situation, when the opportunity at first to be able to bang, grab opportunities.

As the world's leading quality management and Six Sigma statistical discovery software brand, JMP in the global process optimization, quality improvement, research and development areas to enhance the successful experience of 20 years is becoming to help companies save costs and enhance the quality of a powerful weapon. JMP is the world's largest and most leading SAS statistical software, the professional group of Six Sigma statistical discovery software, officially landed in China since 2006 has been just two years, has been more and more professional quality of domestic enterprises, R & D persons recognition and application of Sany Heavy Industry, Maanshan Iron and Steel and other leading companies have chosen to JMP is a good example. However, JMP domestic enterprises in China, it is not pure software. "We have the core competencies, quality improvement is the JMP Zai world for 20 years of successful experience", JMP Ren Shi Zeng said the Chinese Ou-related, "Our thing is to be keen to the successes of such experience and solutions can Zhuan Hua Cheng Zhen Zheng domestic enterprises to help professional training and statistical quality improvement methods to help companies improve quality levels, while reducing costs. "

Under the guidance of this idea, JMP China was established from the beginning of 2006, started for the Chinese enterprises to improve the quality of statistical practice, research and development of targeted quality improvement training, and in October 2008, JMP China anniversary the occasion of the official release in the domestic-oriented semiconductor, financial, medical, automotive, steel and other key industry solutions.

With JMP deep global precipitation, at the right time to provide professional software for domestic enterprises to outside, JMP China launched a series of professional training can be described as statistical quality improvement methods to navigate. Currently, JMP China Statistical Quality Improvement of professional training has covered all aspects of enterprise quality management. The R & D staff introduced experimental design (DOE) methods training courses soon cover the part of the factorial design, full factorial design, Taguchi design, general experimental design, but also includes expansion of design, space-filling design, custom design, more advanced, more flexible experimental design methodology. In addition, JMP statistical quality in China's professional training of experts is committed to developing quality management professionals in statistical applications, comprehensive teaching of statistical quality methods, professional. In addition, Measurement System Analysis (MSA), Statistical Process Control (SPC) and other unique programs.

JMP specializes in customer demand for customized courses unique content, through in-depth analysis of various industries to improve the quality of the unique needs of statistical applications, helping customers to develop more training programs. For example, JMP China and the complex core semiconductor microelectronics and other professional training institutions, introduced for semiconductors, integrated circuits, electronics, microelectronics industry, Session training, from Panasonic, Sandisk, China Resources Enterprise has become the training of engineers students and supporters. Will be launched after the medical, chemical, machinery and other industries Session training. In addition, JMP arrange themselves with the Chinese Association for Quality Six Sigma to promote the work of the National Expert Committee members qualified as the program speaker, senior consultant, is also widely recognized its course one of the important reasons.

Statistical method was the first Japanese companies to control and improve product and process quality, was later Motorola, General Electric, Toyota and other companies flourish. The application of statistical methods, quantitative analysis can help companies rise to the quality or process cause of the problem, through the analysis of these reasons, enterprises can effectively initiate and implement quality improvement programs. The higher level of quality often means lower rework rates, faster capital turnover rate, less inventory, shorter development cycles, less waste, which will be significant cost savings for enterprises. Today the financial crisis raging, these methods are particularly important.

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